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Please fill out the form below to make a referral, a complaint or compliment or for a general enquiry

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Compliments and Complaints

Your feedback is extremely important in helping us to continually improve our services. To feedback, please complete our enquiry form.

How to make a complaint:

If somebody raises a concern and is not satisfied by our response, then we have a formal complaints process.

We commit that:

  • All complaints will be taken seriously and acted on with fairness and impartiality
  • Immediate welfare check, safety assessment and management of risk will take place
  • Formal acknowledgement will be made within 3 working days of the complaint being made

A written apology and response summarising findings and appropriate actions to rectify will be made within 25 working days.

If clients and their representatives remain concerned they may take their complaints to persons in authority outside Ashling Healthcare such as the Clinical Commissioning Group or the Care Quality Commission.

Care Quality Commission (CQC)

Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA Tel. 03000 616161 or cqc.org.uk and use the online contact form

If the response does not meet satisfy the complainant, then further escalation may be made to the Local Government Ombudsman.

The Local Government Ombudsman

PO Box 4771, Coventry, CV4 0EH, Tel. 0845 602 1983 or 024 7682 1960 or lgo.org.uk and use the online contact form

Safeguarding

The safeguarding of adults and children is central to all our operations and processes. If you have a safeguarding concern please contact your local authority or contact us via the form for any further information.